The Home is registered with the Regulation and Quality Improvement Authority (RQIA) under Part 3 of the Health and Personal Social Services (Quality, Improvement and Regulation) (Northern Ireland) Order 2003.

This legislation empowers RQIA to inspect the Home's services against the current standards laid down by the Department of Health, Social Services and Public Safety in their publication, Residential Care Homes - Minimum Standards published in February 2008. A minimum of two inspections per year is required, announced or unannounced.

"Towell House is a large residential home at the corner of Kings Road and the Knock dual carriageway in East Belfast. While the original building dates back over 50 years, a more modern extension was built 10 years ago adding accommodation for an additional 28 residents. Altogether the Home caters for 84 residents, all in single rooms with the exception of four double rooms available for couples in the new wing and all rooms in this new wing are fully en suite. There is a graded payment system which takes account of en suite facilities and view. The Home is in its own grounds with a large garden area at the rear and ample car parking spaces. There are a good range of sitting rooms including the large open plan room near the entrance, a large dining room for residents in the original building, a central kitchen, a lift and many other sitting areas, kitchenettes and two small dining rooms in the modern wing where residents of each floor have their meals. The Home is owned and managed by the Towell Building Trust, a long established voluntary organization committed to quality residential care for older persons. The overall condition, decor and maintenance of the Home is of a very high standard. Because of its location the Home draws a lot of its residents from the greater East Belfast area and is held in high regard by residents and relatives as evidenced by the number of thank you messages received."

(extracted from RQIA Inspection Report, July 2008)
The Inspection Reports are open documents and residents, prospective residents, next-of-kin and advocates are encouraged to read the reports.