Towell House


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We’ve answered some of your most frequently asked questions below:

This is a difficult question but one you must ask. When entering the home you should feel a warm, welcoming, happy atmosphere where residents are empowered to make the house their home. If you can feel this when coming through the door you know you have picked the right place.

No we are strictly residential providing personal care and accommodation.

We prefer visitors wishing to look around the home to make an appointment with the managers. This is to ensure you are given all the correct information including room availability and also to ensure our care staff are not taken away from their care duties.

Yes of course. This often assists the older person with decision making which is to be encouraged.

This is of course possible however it is very much assessed at the time of the pre-admission assessment for suitability and incorporates a H&S screening.

Yes of course this is not a locked facility. We like to know when residents are going out, where they plan to go and their expected time of return. Residents are encouraged to be as independent as possible and maintain outside activities.

Vising is open throughout the day however; We would encourage families and friends to visit between the hours of 10am – 12noon, 2pm-4pm and 6pm-8pm this is to protect our residents meal times. 

Yes, we cater for all diets. Vegetarian, Vegan and special medical related diets i.e. diabetic, soft foods.

We have a designated room for residents who which to smoke. Alcohol is assessed as per the individual.

We have an in house hairdresser. All other services are by appointment with outside providers who visit the home.

We have an in house laundry service available to all residents, we do ask for clothes to be labelled with your relatives name so they can be identified.

We have free WIFI throughout the home and an activity suite with 5 computers and 5 tablets for residents use.

We find out about each resident through their ‘this is me’ booklet which is completed on admission identifying their likes and dislikes and personal preferences. Our diversional therapy department then creates a weekly program of activities to both entertain and improve well-being of our residents.

Yes. Residents take part in the recruitment process. They also have a residents committee meeting each month where all aspect of community living in the home are openly discussed with staff and they are encouraged to put forward new ideas or improvements in this meeting.