Our primary goal is to meet the needs of our residents by delivering high-quality, person-centered care that respects individuality and promotes well-being.

1. Tailored Care Plans:

   • Before admission, we carry out a comprehensive pre-admission assessment to ensure every resident has a personal plan of care tailored to their specific needs. This plan guides our staff in providing the necessary personal care, meal preferences, and addressing any mobility challenges, ensuring a seamless transition into the home.

2. The ‘This Me’ Booklet:

   • Upon admission, residents, along with their family or friends, are invited to complete a This Me booklet. This valuable tool helps us gain insights into the resident’s daily routines, night-time preferences, likes, dislikes, hobbies, and interests.

   • By understanding these personal details, we can create a supportive and comfortable environment that reflects each resident’s unique personality and needs.

At Towell House, we strive to provide care that enhances quality of life, respects individual choices, and fosters a true sense of belonging for every resident.